We recently had the pleasure to demo our online reputation management product to a client and she was super excited by the ease with which she was able to monitor and reply to reviews. She was especially impressed by the ability to do so across a number of platforms such as Google and Facebook, for all of their locations all in one convenient location. This is what actually prompted this blog.
Do you know what your customers are saying about you?
In this age of Covid-19 more and more customers like me and you are spending time online shopping. You should realize that the online reputation of your business is defined by your customers!
Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with you. You need a way to manage all of these factors in a scalable way. We can help!
Here’s what makes prospective customer choose you over your competitors:
Is the address and phone number correct?
80% of people lose trust in a business with incorrect or missing information.
Are the reviews from customers positive?
91% of people trust reviews as much as personal recommendations.
What else is being said about your business/others?
It is time to monitor what people are saying about your business online and improve your visibility in local search.
Take control of your online reputation today! We are can help.
TIP OF THE WEEK
DID YOU KNOW ?
About 90% of customers will not do business with a company with 1-2 star ratings.